Terms and Conditions


1. Payment Terms
  • A 50% upfront payment is required before the commencement of any work.
  • The remaining 50% balance shall be payable immediately upon project completion and before delivery or deployment.


2. Scope of Work
  • The agreed-upon scope will be clearly defined and shared with the client in a Project Scope Document.
  • Only the features and modules mentioned in the scope document are covered.
  • Any requirements outside the approved scope will be treated as change requests and charged separately based on complexity and effort.


3. Customizations 
  • Customizations are not included in the standard implementation fee unless explicitly stated.


4. Support and Maintenance
  • We provide 1 week of free post-delivery support to address any bugs, minor fixes, or clarifications related to the delivered scope.
  • After this period, extended support or maintenance contracts can be arranged at an additional cost.


5. Training and Handover
  • We will provide 1 to 2 online training sessions  covering the delivered features/modules.
  • Additional training sessions or team-wide onboarding sessions will be charged separately.


6. Consultation and Advisory
  • Any strategic or technical consultation outside the agreed implementation plan (e.g., process redesign, business consulting, integrations, etc.) will be billed separately on an hourly or fixed basis.


7. Data Handling
  • The client is responsible for providing clean, accurate, and structured data for migration or import.
  • Data cleanup, transformation, or validation services are not included unless mentioned and will be charged separately if required.


8. Client Responsibilities
  • The client must provide timely access to necessary information, team availability for meetings, and server access (where applicable).
  • Delays from the client’s side may impact delivery timelines.


9. Project Timelines
  • Estimated delivery dates are provided assuming timely cooperation from the client.
  • We are not responsible for delays caused by lack of communication, data issues, or client-side dependencies.


10. Intellectual Property
  • Custom-developed modules remain the intellectual property of Axsync unless agreed otherwise in writing.
  • You are granted full usage rights to the custom modules delivered for your internal business use.


11. Confidentiality
  • Both parties agree to maintain confidentiality over shared business data, credentials, and proprietary information during and after the engagement.


12. Termination
  • Either party may terminate the engagement with written notice.
  • Any work done up to the point of termination will be invoiced and must be settled accordingly.


13. Limitation of Liability
  • We shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use the delivered system.
If you have any questions regarding these terms, please contact us at hunain@axsync.com.